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send the compensation demand letter to the merchant directly and include the VISA or Mastercard codes relevant to your case. Once a case is closed, it can't be reopened or escalated to a claim. . I have had or done neither,so why have they done this and why haven't I received refund before dispute was closed.I have tried ringing seller,no answer and tried ringing papal and was on phone for 5 mins answering silly questions and then told to either hang up or return to main menu again.I am pulling my hair out.Why cant we just talk to people so we can explain problems.Anyone know how i can get my refund. my son then looked at the item on ebay and rang me to say it looks like a fraudulent listing. paid in the states. But when i ordered one for myself directly from SMARTER it arrived totally different, wrong HD size, etc, within a day i demanded a refund, they agreed, gave me the shipping label but as soon as i sent it i received another phone again, when i asked them about it thy said they rushed a replacementbut i refused and demanded they take this one back as wellit also had issues with the battery!, they again provided a label and i sent it back.. During this process Smarter called me and tried to convince me to try another phone, it was at this point that i decided to raise a paypal case and also contact my bank to know if they could get involved as the laws of returning an item even if i did not like it is 14 days., assuming the 14 day law was on my side all this would be over with fasterun fortunately it turned out to be a long story like yours.. After waiting ten days i got a call from SMARTER claiming that they will refund me only if i close the paypal case. I was robbed of my money on usenet.nl. Bank reversal: Buyer contacts their bank to request a refund. Login to your PayPal account and go to the "Activity" tab. You are viewing the PayPal Community Archives. The most common answer is to telephone PayPal support. You can get real-time answers to any consumer question on his forum, elliott.org/forum, or by emailing him at chris@elliott.org. PayPal snubbed me after a fraudster shut my account. In order for us to reduce the likleyhood of this happening, any time a dispute is opened on PayPal and eBay, we would close the PayPal dispute and advise the customer to follow up with the dispute through their eBay account. . Is there a way to open it again? All you need is an email address. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. I bought an item for $1,975 back in June. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This is a interesting case, i have the exact same problem and the seller was also a refurbished phone company, the one i purchased from is called SMARTPHONE. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Christopher Elliotts latest book is How To Be The Worlds Smartest Traveler (National Geographic). I opened a dispute on PayPal, reporting an unauthorized transaction. The item was tracked as far as the city but then nothing else. By browsing this website, you consent to the use of cookies. In this case, the buyer is claiming they ordered and paid for an item but didn't receive it. If we're already reviewing your claim, you'll see . Recently a deliver guy marked my food as delivered while he was still 5min away and I never received it. I would retain the item however, in case the seller appeals paypal's decision and item return is required down the track, which I think is unlikely given paypals recent advice to you, however better safe than sorry. How did you fund the payment? I use PayPal sparingly, never above $100, and only from my home computer. Weve noted the account changes you reported with this case., The follow-up emails are no more encouraging, and no less automated: Weve reviewed the transaction(s) and are denying your claim(s). Locally owned and operated in Texas City, Galveston County, Texas. Paypal instructed me to send the goods back by a tracking service and they would refund the cost of the item and 15 of the 18.55 postage costs. This content may be old or outdated. You are viewing the PayPal Community Archives. if Paypal fails to do so,then you go to your cc issuer and file chargeback,you have 180 days. PayPal will investigate and if there is proof that the items were received or the buyer made the purchase, then the seller will be on the winning side when the claims come knocking. Enter your Username and Password and click on Log In ; Step 3. The Post Newspaper. What should I do now? To appeal a case decision, navigate to the PayPal website, sign in to your account and click "Resolution Center," located at the top of the screen. In this case, you may find the gas station puts a hold on your funds to the value of $125. And why wont PayPal help him remove them? I do not believe PayPal really investigated my claim. To which he basically said, thanks for calling and put the phone down . I can't find anything online about what rule I could have possibly broken since all I did was place an order. Here's something that we just learned the hard way - from direct personal experience. Online banking with no monthly fees No monthly account fees No minimum balance fees or requirements Fee-free overdraft up to $2004 on Chime Debit Card purchases 1 / 6 Member-first features Get paid up to two days early with direct deposit2. Its not just the swiftness of PayPals verdict thats troubling. Twice weekly, The Post newspaper delivers information on businesses and services to our readers all over the county. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Product Details The Master 76.2-cm (30-in.) We would not just close a dispute without having a reason for closing the case. Contrary to what the company said, its decision isnt final. Ive never sent anyone money in dollars. The tab will open into a new window with an online . If it had, then it would have found the payment was not made from my computer, and, most likely, not from within my country. On third day I received a mail from papal saying Because you have filed a claim with eBay for this transaction, this casehas been closed. Problem Solved: PayPal brushed off a fraudulent, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Los Gatos: Hundreds still without power as Black Road repair project finishes early, Problem Solved: PayPal brushed off a fraudulent charge on my account, After a long delay, De La Souls music arrives on streaming services, Colorado house where JonBenet Ramsey was found dead listed for sale for almost $7 million, Survey: Lack of money the top reason more Americans are not traveling this year, Stanford University sues Santa Clara County to give tax relief to faculty homeowners, Why egg prices are high and California lost its lead. But no refund. Buyers files disputes/claims directly through PayPal (Resolution Center or phone call) Dispute phase: The buyer and the seller can come to a resolution without PayPal's involvement . The agent told me, the cased had been closed as "for an item not received". The return was being sent from the UK to Israel. PayPal should have carefully investigated your claim, and if the facts are as you say, refunded the $303. PAYPAL ACCOUNT HACKER. as soon as you open a case,PAYPAL/ebay will withhold the amount from her paypal account,but often seller does not have much money in her PAYPAL account,so Paypal will give her days to transfer fund into her Paypal account to refund you. I want a refund Can you help me? And on case details it says .."The case was closed in your favor!" Additional non-returnable items: Since PayPal is open 24/7 but my bank is open at 8am PST, they told me to call back in the morning. This report provides you with a regular view into the changes within your dispute and claim activity that might affect your daily . After PayPal confirms that it'll refund a payment, it may take up to 30 days for the money to reach your account. 1999-2023 PayPal, Inc. All rights reserved. Click View next to the dispute you want to close. Christopher Elliott is the chief advocacy officer of Elliott Advocacy, a nonprofit organization that helps consumers resolve their problems. So an item not received case that I had opened was closed in my favour on April 25. paypal case closed but no refund. If your case is in the dispute phase, you can exchange messages with the other party to try to solve the problem. by . 4,200,536 reviews on ConsumerAffairs are verified. Claims and disputes life cycle. I would like PayPal to refund my $303. I stressed more than once, that I was worried I had lost my mine, and that time frame was a problem for me. I have to say that I have not received the item, but the case is closed due to an unauthorized transaction. Hi, I have very similar problem but at this time I am seller. But four hours later, I received an automatic reply saying that they checked the transactions and everything is in order. No replacement and no more contact received. So Im totally confused, no clue what to do next or what's happened to my $500. For $10 a month, GrubHub+ and Seamless+ will . The $6 cost to buy the card is non-refundable. In case history it says, closed by PayPal . The Post is a member of several local Chamber of Commerce, and its staff volunteers at numerous events throughout Galveston County. Thats disappointing. However at this time such a call may be frutile, though you can keep trying. 1999-2023 PayPal, Inc. All rights reserved. Chime is an online-only financial technology company that partners with two banks to offer checking and savings accounts. The seller had initially told me not to return the faulty goods, he would send a replacement. 2) Significantly Not As Described (SNAD): The customer states the . Why are there $900 in fraudulent charges on Saleh Tavassolis PayPal account? You could have appealed your case to someone higher up at PayPal. Separately, I contacted PayPal on your behalf. Of course, you should not be liable for a transaction you never made. We've noted the account changes you reported with this case.". I open a item not received dispute with papal and make a claim. Roma II massage table is ideal for students to use in the classroom or on the move. i spoke on the phone to one of paypals colleagues he was useless and rude its been two months all companys have sent an email confirming they returned the money and yet i have nothing i am taking this further as this is stealing paypal are with holding it for no reason and wont answer my questions. Dispute management involves helping buyers and sellers arrive at a solution for a dispute that all parties agree with. Chargeback: Buyer contacts their card issuer and requests a refund. What happens if the seller has no funds to issue r What happens if the seller has no funds to issue refund. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. Today with I see on my account, with no email from PayPal, see the case has been close. The steps or stage for merchants are simple: Log into your PayPal account; with provided email address; Select the 'Resolution' tab, and choose 'Closed Cases' from menu options; and then click on the 'view' drop-down menu. I filed a complaint with paypal after ordering items in July. Refund case closed and decided in my favor but sti Refund case closed and decided in my favor but still no refund. Of course, you should not be liable for a transaction you never made. If by card, the funds will go back on the card and will take anywhere from a week to 30 days. paypal case closed but no refund. I phoned PayPal and a representative told me that my case was closed, but they would escalate it, and, if I wish, I could take the matter up with the local police. We encourage you to continue working with the seller to see if you can resolve the problem. For more information, please see our I called PayPal customer service agent, after reviewing some of the details, customer service agentopened a dispute "for an item not received". I asked " and my money" its fine you will get it back. PayPal account hacked and closed Edit: to solve this, I created a new account based on the old email of the closed one, then contacted the support. west pointe townhomes. When I spoke to the second agent he said, CASE CLOSED, you have to open a new case in 9 days if you want your money back. This content may be old or outdated. Your case was resolved in hours and on Christmas Day. its fraud stealing however you look at it i am so angry but i wont give up. Select "File a Claim." You must file your claim within 20 days of when the dispute was first opened. PICK UPS: Pick-up customers must make payment 24 hours prior to a pick-up. Then if you won the dispute, paypal would issue a refund under their buyer protection policy. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I called PayPal, as I was confused by this, as no refund had been put in my account . Select "Issue a refund." Enter the refund amount. Unfortunately today it still says pending for the refund. However if you can't resolve things and you do not receive a refund then you must escalate to a claim as only when its a claim do paypal get involved. Clearance dates for refunds are estimates, hopefully may clear on monday? You can respond to the PayPal dispute by communicating with your buyer directly through the message board in the dispute case. Hi i am also waiting on 40 pounds worth of refunds from paypal but they close the case and dont give me the money 4 times worth 40 pound i had two refunds for postage and the other two were goods that they couldn't send. It seems to me that all this has gone too fast. I cant open new dispute refund from usenet.nl I signed up for trial on usenet.nl for 14 days but the the service is an scam. CLAIM CLOSED AFTER 5 DAYS BUT NO REFUND .HOW CAN THIS BE? My paypal account was charged on 11-20-20 for $408, which i did not authorize. I opened a claim on August 6th. I then saw on my PayPal account transactions a refund for $1975 pending until the 14th. I have few questions about paypal credit, because its a bit confusing just in case: by 5k$ i mean 5000$. NO_PREFERENCE. You'll need to contact the recipient and request a refund. The follow-up emails are no more . The Cancellation Fee is to cover the credit card and PayPal fees that are not reimbursed to us when we issue a refund. Yes . There was no warning or request for confirmation. The best advice I can give you is to call eBay directly on 0800 358 6551 in order to determine the exact status of the . "Case Closed," it says. What is more, the case has been closed but on the progressbar, it says " under review by PayPal, estimated resolution 24th of December". I tried to call Paypal back but there lined were closed ! To get a PRESTO card refund, your card must be added to a PRESTO Account. @kernowlassThank you, I don't seem to be able to escalate the dispute to a claim. I was told by a rather, rushed sounding agent that, I have wait 10 days to open a case.I pointed out . And on case details it says .."The case was closed in your favor!" But no refund, no email no nothing from Paypal. Re: Account hacked and closed. It comes under PayPal buyer protection rules. In August I opened a dispute (which the seller tried to fight) and she eventually gave up, called PayPal and said to issue the refund. We encourage you to continue working with the seller to see if you can resolve the problem. I list the names, numbers and email addresses of on my consumer advocacy site, Elliott.org. Paypal have now closed the case and I . David Day Owner/Publisher brings over 45 years of newspaper experience to The Post Newspaper. As of May 12th I have still not received a refund or any signs of a refund. What happens if there is no money in her account to refund me now? The process is the same on both PayPal's website and the mobile app. Visit our fine dining destination today. Hello, English is not my first language, I found a shop that sells sewing machines when I paid the price I've noticed two odd things, 1- it was a Chinese address not European unlike the website 2- I wasn't directed to the site unlike the usual thing, there was no order or shipping info..etc and wh. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work.